We aim to resolve concerns quickly and informally, wherever possible. If your issue cannot be resolved in this way, you can raise a formal complaint either:
- Verbally (in person or by phone)
- In writing (letter or email)
- Via NHS England if you do not wish to complain directly to the practice
Please submit complaints within 12 months of the incident or from when you became aware of it. This time limit can be extended if there is a valid reason and the complaint can still be fairly investigated.
You may address your complaint to:
- The Practice Manager
- A GP Partner
- NHS England Complaints Team (if preferred)
Contact details
Morpeth NHS Centre
The Mount
Morpeth
NE61 1JX
Telephone: 01670 513657
Email: [email protected]
You can also fill in a patient feedback form on this website.
For full details on how we handle your Complaint, please view our full Complaints Procedure.